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SCAM ALERT: Be on the lookout for these signs of fraud | Metrobank

As part of Metrobank's commitment to help protect you and your money, we're keeping you informed on the latest methods used by fraudsters.

It's a SCAM if you receive a call, an SMS, or an email that uses words like UPDATE, VERIFY, or TERMINATE, to pressure you into verifying your account or your transaction.

It's not the only sign that fraudsters are tricking you into giving your personal information, and eventually your hard-earned savings. Here are quick ways to spot a fraudulent email or SMS message.

If you know the signs, you can protect yourself and your money from these criminals.

Remember, when you receive any kind of communication: 
• Never click suspicious links
• Never share your username and password
• Never share a one-time password (OTP) or passcode.
• Never share your CVV and date of card expiry

Stay alert and always be vigilant against fraudulent schemes.

Metrobank NEVER asks for your personal information via a call, SMS, or email.

Help us fight fraud! Report fraudulent activities to Metrobank Contact Center at (02) 88-700-700, 1-800-1888-5775, or email us at using "Report on Possible Fraud" as subject. 

Visit or for more fraud tips, news, and advisories.

Advisory from Metrobank

NEVER give sensitive information such as email address, cellphone number, passwords, Personal Identification Numbers (PIN), CVV Code or One-Time Passwords (OTP). Metrobank will never contact you via telephone call, SMS, email, or social media for these details, particularly to be used for opening or validating an account, and/or in connection to receiving any form of cash assistance.

Keep your mobile number and email address updated to allow Metrobank to provide you the latest information about your bank account. To update your contact information, please visit your nearest Metrobank branch.


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Metropolitan Bank and Trust Company
Metrobank Plaza Sen. Gil J. Puyat Ave., Makati City, NCR, 1200, PH

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