DFA Passport Application, Appointment & Renewal Latest Advisories [Department of Foreign Affairs - Philippines]

as of 14 March 2022

The Department of Foreign Affairs will open all consular offices to walk-in passport applicants.

The Department of Foreign Affairs (DFA) stated that walk-in applicants qualified for the passport courtesy lane will be accommodated in all consular offices countrywide beginning March 16.

According to Brigido Dulay, DFA Undersecretary for Civilian Security and Consular Affairs, the DFA made the announcement in response to "significant demand" for courtesy lane walk-in applications following its initial announcement of the opening of a courtesy lane at its Aseana Business Park office in Paranaque City.

According to the DFA, walk-in applicants should be properly vaccinated, entitled to use the courtesy lane, and able to produce the following required documents in addition to the basic passport application requirements:

• Senior citizens: senior citizen identification card (may be accompanied by one adult)
• Pregnant applicants: proof of pregnancy (medical certificate)
• Persons with disabilities: valid PWD identification card
• Solo parents: valid solo parent identification card
• Minors aged 7 years old and below (must be accompanied by a parent or a legal guardian): original and photocopy of Philippine Statistics Authority birth certificate of the minor, additional documentary requirements if minor is not accompanied by parents

Overseas Filipino workers and seafarers with incoming or active employment abroad must present one of the following:

• valid Overseas Workers Welfare Administration E-card
• valid employment contract
• valid work visa
• seafarer’s identification and record book (SIRB)
• Eligible applicants were likewise reminded to bring proof of vaccination.

"Applicants who are not vaccinated or who are just partially vaccinated will be denied admission," the DFA stated.

Additionally, the DFA stated that walk-in applications will not be accepted at Temporary Off-Site Passport Services (TOPS).

Additionally, the DFA Office of Consular Affairs "strongly recommends the public to ensure that they meet the required qualifications for admission to the Courtesy Lane before to visiting the Consular Offices to avoid any inconvenience."

_____________________________

as of 17 January 2022

Updates on the Temporary Closure of Several Consular Offices

The Department of Foreign Affairs (DFA), through the Office of Consular Affairs (OCA), informs the public that further to its advisory dated 9 January 2022, Temporary Off-Site Passport Services (TOPS) SM Aura has also suspended operations until 20 January 2022. TOPS SMS Aura along with other Consular Offices (COs) and TOPS shall resume their operations on 21 and 26 January 2022.

List of COs and TOPS that will resume operations on 21 January 2022

DFA Office of Consular Affairs in Aseana Business Park, Paranaque City

CO NCR Central

CO NCR East

CO NCR North

CO NCR Northeast

CO NCR South

CO NCR West

CO Antipolo

CO Angeles

CO Baguio

CO Dasmarinas

CO Iloilo

CO Lucena

CO Malolos

CO San Pablo

TOPS Newport Mall

TOPS Robinsons Las Pinas

TOPS Robinsons Novaliches

TOPS Robinsons Place Magnolia

TOPS Robinsons San Pedro Laguna

TOPS SM Aura

TOPS SM Manila

TOPS SM Mall of Asia

TOPS SM North Edsa

List of COs that will resume operations on 24 January 2022

CO Dumaguete

CO Legazpi

CO Puerto Princesa

CO Tacloban

Moreover, the public is advised to be guided by the following details on the rescheduling of passport appointments:

1. For DFA Aseana Applicants originally scheduled from 12 to 20 January 2022

Affected Passport applicants originally scheduled at DFA Aseana are advised to refer to their new schedule of appointments as reflected below. Please expect an email with further details about your appointment which will be sent to the email address you used when you booked your application. 

ORIGINAL SCHEDULE	NEW SCHEDULE AND LOCATION
Wednesday, 12 January 2022	Friday, 21 January 2022	TOPS SM Mall of Asia
	Monday, 24 January 2022
Thursday, 13 January 2022	Tuesday, 25 January 2022
	Wednesday, 26 January 2022
Friday, 14 January 2022	Thursday, 27 January 2022
	Friday, 28 January 2022
Monday, 17 January 2022	Monday, 31 January 2022
	Wednesday, 2 February 2022
Tuesday, 18 January 2022	Thursday, 3 February 2022
	Friday, 4 February 2022
Wednesday, 19 January 2022	Monday, 7 February 2022
	Tuesday, 8 February 2022
Thursday, 20 January 2022	Wednesday, 9 February 2022
	Thursday, 10 February 2022

2. For TOPS appointments originally scheduled from 12 to 14 January 2022

ORIGINAL DATE	NEW DATE	LOCATION
Wednesday, 12 January 2022	Friday, 21 January 2022	Same TOPS site as indicated in original appointment
Thursday, 13 January 2022	Monday, 24 January 2022
Friday, 14 January 2022	Tuesday, 25 January 2022

3. Rescheduling of Authentication or Apostille Appointments

Affected Authentication or Apostille applicants originally scheduled at DFA Aseana are advised to refer to their new schedule of appointments:

ORIGINAL SCHEDULE	NEW SCHEDULE
Wednesday, 12 January 2022	Wednesday, 02 February 2022
Thursday, 13 January 2022	Thursday, 03 February 2022
Friday, 14 January 2022	Friday, 04 February 2022
Monday, 17 January 2022	Monday, 07 February 2022
Tuesday, 18 January 2022	Tuesday, 08 February 2022
Wednesday, 19 January 2022	Wednesday, 09 February 2022
Thursday, 20 January 2022	Thursday, 10 February 2022

4. Urgent Concerns and Emergency Cases

For validly urgent and emergency cases, the Department will endeavour to provide assistance within its limited capacity during the temporary closure. Affected applicants may contact the relevant offices through the following contact details:

A. For DFA Aseana

	Email address	Contact numbers*
Passport	passport.inquiry@oca.dfa.gov.ph	09695019426 09198893253 09276937601
Authentication / Apostille	authentication.inquiry@oca.dfa.gov.ph	09163265822 09163266113
Visa	visa.inquiry@oca.dfa.gov.ph
Civil Registry	civilreg.inquiry@oca.dfa.gov.ph

*Note: Phone lines will be attended to from 8:00 AM to 6:00 PM, Monday to Friday only

B. For Consular Offices and TOPS sites

	Email address	Contact numbers*
CO NCR Central	ncr-central@oca.dfa.gov.ph	09686345016 (7:00AM to 4:00 PM only; After 4:00 PM, text or Viber messages only)
CO NCR East	dfancreast@gmail.com authenticationncre@gmail.com
CO NCR North	info.dfancrnorth@gmail.com ncrnovaliches.so@dfa.gov.ph	09991050389 09158202609
CO NCR Northeast	passport.ncrnortheast.shutdown@gmail.com apostille.ncrnortheast.shutdown@gmail.com	09307976315 09307976291
CO NCR South	info.ncrsouth.ppt@gmail.com info.ncrsouth.auth@gmail.com	09609081067 09752425235
CO NCR West	Passport Concerns cowest.passport@gmail.com Authentication Concerns cowest.authentication@gmail.com Releasing Concerns cowest.releasing@gmail.com	Passport Concerns 09761799395 09761799396 09761799397 Authentication Concerns 09761517599 Releasing Concerns 09761799389
CO Antipolo	coantipolo.dfa@gmail.com	09691797197
CO Angeles	coangeles.janshutdown@gmail.com	09657346434 09224974263
CO Baguio	dfabaguio.shutdown@gmail.com	09695124896 09064848219
CO Dasmarinas	dfadasma.resched@gmail.com	09653915860 09700910827
CO Dumaguete	dumaguete.rco@dfa.gov.ph      rcodumaguete2@gmail.com	0917 810 3273
CO Iloilo	dfailoshutdown.passport@gmail.com dfailoshutdown.apostille@gmail.com	09657245718 09657245706
CO Legazpi	dfacolegazpi.suspension@gmail.com	0977 044 2235
CO Lucena	dfacolucena.emergency@gmail.com	09695017192
CO Malolos	malolos.1220concerns@gmail.com	09761124162
CO Puerto Princesa	Consular Services: dfarcopprincesa@gmail.com puertoprincesa.rco@dfa.gov.ph Other Concerns: dfappc.concerns@gmail.com	0917 549 7937
CO San Pablo	sanpablo.resched01@gmail.com sanpablo.resched02@gmail.com	09692365734
CO Tacloban	appointment.dfatacloban@gmail.com	0999 9242 822
TOPS Newport Mall	passport.inquiry@oca.dfa.gov.ph	09695019426 09198893253 09276937601
TOPS Robinsons Las Pinas		09609081067
TOPS Robinsons Magnolia		09307976315
TOPS SM Manila		09205037256
TOPS SM Mall of Asia		09695019426 09198893253 09276937601
TOPS SM North EDSA		09695019426 09198893253 0927693760
TOPS Robinsons Novaliches	tops.ncrnorthnova@gmail.com	09991050389 (for calls only) 09158202609 (for texts only)
TOPS SM Aura	dfatops.smaura@gmail.com	09686345016
TOPS Robinsons San Pedro Laguna		09109039058

*Note: Phone lines will be attended to from 8:00 AM to 6:00 PM, Monday to Friday only

The Department appreciates the public's continued understanding of the measures it needs to employ to ensure the health and safety of applicants and personnel alike.

as of 10 January 2022

Temporary Closure of Several Consular Offices

#ConsularAdvisory: Consular Offices & TOPS will temporarily suspend operations from 12 to 20 January. Skeleton teams will process emergency cases only while the rest will work remotely for back-end operations. Please refer to these infographics for more information. pic.twitter.com/p9TP6c3haY

— DFA Philippines (@DFAPHL) January 10, 2022

10 January 2022 – The Department of Foreign Affairs informs the public that its Office of Consular Affairs (OCA), Consular Offices (COs) and Temporary Off-Site Passport Services (TOPS) sites will temporarily suspend operations from 10 to 20 January 2022 due to the steep rise in COVID-19 cases among its personnel. There will be skeleton teams at all sites while the rest of the workforce will work remotely during the temporary suspension of operations. Moreover, no passport or Apostille applications will be processed or released during this period. Operations shall resume on 21 January 2022. Kindly direct any inquiries to the Consular Office where the application was filed using the contact details provided below.

List of Affected COs and TOPS affected by said closure from 10 to 20 January 2022

CO La Union (10-14 January)

CO NCR East

CO NCR North

TOPS Robinsons Novaliches

List of Affected COs and TOPS affected by said closure from 12 to 20 January 2022

DFA Office of Consular Affairs in Aseana Business Park, Paranaque City

CO NCR Central

CO NCR Northeast

CO NCR South

CO NCR West

CO Antipolo

CO Angeles

CO Baguio

CO Dasmarinas

CO Iloilo

CO Lucena

CO Malolos

CO San Pablo

TOPS Newport Mall

TOPS Robinsons Las Pinas

TOPS Robinsons San Pedro Laguna

TOPS SM Manila

TOPS SM Mall of Asia

TOPS SM North Edsa

Rescheduling of Passport Appointments

1. For DFA Aseana Applicants  originally scheduled from 12 to 20 January 2022

Affected Passport applicants originally scheduled at DFA Aseana are advised to refer to their new schedule of appointments as reflected below. Please expect an email with further details about your appointment which will be sent to the email address you used when you booked your application. 

ORIGINAL SCHEDULE	NEW SCHEDULE AND LOCATION
Wednesday, 12 January 2022	Friday, 21 January 2022	TOPS SM Mall of Asia
	Monday, 24 January 2022
Thursday, 13 January 2022	Tuesday, 25 January 2022
	Wednesday, 26 January 2022
Friday, 14 January 2022	Thursday, 27 January 2022
	Friday, 28 January 2022
Monday, 17 January 2022	Monday, 31 January 2022
	Wednesday, 2 February 2022
Tuesday, 18 January 2022	Thursday, 3 February 2022	DFA ASEANA
Wednesday, 19 January 2022	Friday, 4 February 2022
Thursday, 20 January 2022	Monday, 7 February 2022

2. For TOPS appointments originally scheduled from 12 to 14 January 2022

ORIGINAL DATE	NEW DATE	LOCATION
Wednesday, 12 January 2022	Friday, 21 January 2022	Same TOPS site as indicated in original appointment
Thursday, 13 January 2022	Monday, 24 January 2022
Friday, 14 January 2022	Tuesday, 25 January 2022

3. For Consular Office (CO) NCR East

Affected applicants have been informed of the temporary closure via email. Applicants with urgent or emergency reasons may reach out to CO NCR East through ncreast.so@dfa.gov.ph.

4. For Consular Office (CO) NCR North

Affected applicants will be informed by CO NCR North on the rescheduling of appointments using ncrnovaliches.so@dfa.gov.ph. Applicants may also reach out to CO NCR North using the email provided, and may contact TOPS Robinsons through tops.ncrnorthnova@gmail.com.

5. For Consular Office (CO) La Union

Affected applicants have been informed of the temporary closure via email. For extremely urgent concerns, applicants may reach CO La Union through 09178952322 or 09498838422.

Rescheduling of Authentication or Apostille Appointments

Affected Authentication or Apostille applicants originally scheduled at DFA Aseana are advised to refer to their new schedule of appointments:

ORIGINAL SCHEDULE	NEW SCHEDULE
Wednesday, 12 January 2022	Wednesday, 02 February 2022
Thursday, 13 January 2022	Thursday, 03 February 2022
Friday, 14 January 2022	Friday, 04 February 2022
Monday, 17 January 2022	Monday, 07 February 2022
Tuesday, 18 January 2022	Tuesday, 08 February 2022
Wednesday, 19 January 2022	Wednesday, 09 February 2022
Thursday, 20 January 2022	Thursday, 10 February 2022

Urgent Concerns and Emergency Cases

For validly urgent and emergency cases, the Department will endeavour to provide assistance within its limited capacity during the temporary closure. Affected applicants may contact the relevant offices through the following contact details:

For DFA Aseana

	Email address	Contact numbers*
Passport	passport.inquiry@oca.dfa.gov.ph	09695019426 09198893253 09276937601
Authentication / Apostille	authentication.inquiry@oca.dfa.gov.ph	09693015034 09695019427
Visa	visa.inquiry@oca.dfa.gov.ph
Civil Registry	civilreg.inquiry@oca.dfa.gov.ph

*Note: Phone lines will be attended to from 8:00 AM to 6:00 PM, Monday to Friday only

For Consular Offices and TOPS sites

	Email address	Contact numbers*
CO NCR Central	ncr-central@oca.dfa.gov.ph	09686345016 (7:00AM to 4:00 PM only; After 4:00 PM, text or Viber messages only)
CO NCR East	dfancreast@gmail.com authenticationncre@gmail.com
CO NCR North	info.dfancrnorth@gmail.com	09991050389 09158202609
CO NCR Northeast	passport.ncrnortheast.shutdown@gmail.com apostille.ncrnortheast.shutdown@gmail.com	09307976315 09307976291
CO NCR South	info.ncrsouth.ppt@gmail.com info.ncrsouth.auth@gmail.com	09609081067 09752425235
CO NCR West	cowest.passport@gmail.com cowest.authentication@gmail.com	09205037256
CO Antipolo	coantipolo.dfa@gmail.com	09691797197
CO Angeles	coangeles.janshutdown@gmail.com	09657346434 09224974263
CO Baguio	dfabaguio.shutdown@gmail.com	09695124896 09064848219
CO Dasmarinas	dfadasma.resched@gmail.com	09653915860 09700910827
CO Iloilo	dfailoshutdown.passport@gmail.com dfailoshutdown.apostille@gmail.com	09657245718 09657245706
CO Lucena	dfacolucena.emergency@gmail.com	09695017192
CO Malolos	malolos.1220concerns@gmail.com	09761124162
CO San Pablo	sanpablo.resched01@gmail.com sanpablo.resched02@gmail.com	09692365734
TOPS Newport Mall	passport.inquiry@oca.dfa.gov.ph	09695019426 09198893253 09276937601
TOPS Robinsons Las Pinas		09609081067
TOPS Robinsons Magnolia		09307976315
TOPS Robinsons Novaliches		09991050389 09158202609
TOPS Robinsons San Pedro Laguna		09109039058
TOPS SM Manila		09205037256
TOPS SM Mall of Asia		09695019426 09198893253 09276937601
TOPS SM North EDSA		09695019426 09198893253 0927693760
TOPS SM Aura	dfatops.smaura@gmail.com	09686345016

*Note: Phone lines will be attended to from 8:00 AM to 6:00 PM, Monday to Friday only

The Department appreciates the public's continued understanding of the measures it needs to employ to ensure the health and safety of applicants and personnel alike.

Advisory from DFA on Passport releasing concerns

as of 28 November 2021

For releasing concerns: 

Please fill up this google form : https://forms.gle/dFnwh6Qg8NCLewkr9

For appointment concerns:

OFWS and those with death and medical emergencies may be accommodated, please fill up this google form : https://forms.gle/WmHPxmvfBQmjxyF37

Other Passport Concerns:

If you do not fall under these guidelines, please schedule your appointment at https://www.passport.gov.ph/appointment/individual/site

For those requesting for rescheduling of appointment due to the ECQ/MECQ, Typhoon affected and Applicants in quarantine due to covid, please fill up this google form: https://forms.gle/2i1TzSKYKbiPbzUC8

For applicants who have paid for their passport processing fee but have not received their confirmation email and application packet within 24 hours, please call (02) 8234 3488 or you may fill up this form: https://forms.gle/WzjVWnByK9umLUVJ6

For request of Passport Certification, please fill up this form : https://forms.gle/FpNDafMrxn7Z4EeQ8

For concerns involving other DFA Consular Offices, you may get in touch with them directly through their contact details here: https://consular.dfa.gov.ph/directory

If your concern does not fall in any of the above-mentioned categories, kindly send an email again.


Source: AMSC

DFA-TOPS San Pedro, Laguna Now Open to Serve

05 October 2021 — The Department of Foreign Affairs (DFA) has opened a Temporary Off-Site Passport Service (TOPS) site at Robinsons Galleria South in San Pedro City, Laguna on October 04, 2021.

The opening of TOPS-San Pedro is part of the DFA’s project to roll-out regional TOPS operations to cater to passport applicants living outside Metro Manila. Initially, TOPS San Pedro is estimated to serve 300 applicants daily.

At present, there are seven TOPS operating in Metro Manila and one in Olongapo City, Zambales. The DFA’s TOPS facilities are limited to accepting passport applications and capturing the applicant’s biographical details. Each TOPS is being supervised by a specific DFA Consular Office (CO), and all backend processing is done off-site.

TOPS San Pedro is under the supervision of the DFA Consular Office in NCR South (Metro Alabang Town Center), which will attend to follow-ups and additional requests from clients.

The Department expresses its appreciation to the public for its understanding as the DFA continues to find ways to meet the strong demand for passport appointments, while adhering to the guidelines set by the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases to ensure the health and safety of its applicants and its personnel.

DFA Consular Office: Easing Public Inconveniences in the Time of Pandemic

PARAÑAQUE CITY 23 September 2021 – With strict COVID-19-related restrictions still in place, the Department of Foreign Affairs (DFA) is hard-pressed to deliver consular services to the public while asking the public’s cooperation in making the passport application and renewal experience smoother for everyone. 

Check this infographic for concerns about passport releasing.

Among the measures that will be undertaken is the decongestion of the Office of Consular Affairs (OCA) in Aseana Business Park by relocating the passport-releasing site to the DoubleDragon Plaza in Pasay City. Passports will be released at the site from Mondays to Fridays (except public holidays),  8:00 AM to 3:00 PM. 

The Department is also gearing up for the opening of more Temporary Offsite Passport Services (TOPS) sites in the National Capital Region (NCR) and other provinces in order to relieve the pressure on OCA Aseana and its 36 consular offices nationwide.

Filipino Version: Infographic for concerns about passport releasing

OCA said that the long lines was due to the transfer of passport appointments to the main office in ASEANA from consular offices in the NCR that had to temporarily close for disinfection.

The situation was aggravated by the big number of applicants who were personally picking up their passports at the DFA following the severance of relations with the Department’s previous courier service provider. Over two thousand passports were rendered undeliverable due to erroneous addresses or the lack of authorization letters from applicants who were not personally present at their declared addresses. Said passports were then turned over to the DFA for release to the applicants themselves.

OCA is doing its best to serve clients in a timely manner, and there is no need to go to DFA ASEANA very early in the morning to be able to avail of consular services within the day. 

Meanwhile, OCA experienced a significant reduction in its on-site personnel following a spate of COVID-19 positive cases among the members of its staff. This personnel and their close contacts within the offices were required to observe home isolation and be tested again before returning to work. 

The Department requests the public’s cooperation as it strives to deliver passport services to the public while ensuring the public’s safety and health.

Temporary Closure of DFA Consular Offices in Santiago City (Robinsons Place Santiago) and  in Tagum City (CO Tagum)

12 September 2021  —  The Department of Foreign Affairs (DFA) advises the public that the operations of DFA Consular Office (CO) in Tagum City,  located at GMall of Tagum shopping center, and DFA Consular Office (CO) in Santiago, located at Robinsons Place Santiago in Isabela, are suspended from 10-14 September 2021 and 13-17 September 2021, respectively.

Consular Offices personnel have been infected with COVID-19 and other personnel have been identified as close contacts. As such, the COs have temporarily suspended operations to conduct thorough disinfection of its premises and to comply with the isolation and quarantine guidelines imposed by the Inter-Agency Task Force (IATF) for Emerging Infectious Diseases.

Affected applicants are informed of the following:

1. CO Santiago

a. Affected applicants with supposed appointments from 13-17 September 2021 will receive an email providing them the details of their alternative passport appointment.

2. CO Tagum

a. Affected applicants with supposed appointments from 10-14 September 2021 will be given new schedules from 15-24 September 2021.

b. Applicants that require emergency or urgent consular services may contact CO Tagum by email (tagum.co@dfa.gov.ph / dfatagumconcerns@gmail.com /) or via landline (084 216 - 9846).

c. CO Tagum will resume its regular operations on Wednesday, 15 September 2021.

The Department requests the public's continued understanding as it adheres to the prescribed measures against the COVID-19 pandemic for the safety of personnel and applicants.

Source: https://bit.ly/3z2qYvh

Temporary Closure of DFA CO Central (Robinsons Galleria) and DFA CO Calasiao (Robinsons Place Pangasinan)

11 September 2021  —  The Department of Foreign Affairs (DFA) advises the public that the operations of DFA Consular Office (CO) NCR Central, located in Robinsons Galleria, Quezon City, and DFA Consular Office (CO) in Calasiao, located at Robinsons Place Pangasinan, are suspended from 13-17 September 2021. All affected passport appointments during this period will be rescheduled at the soonest possible time.

Ten (10) CO NCR Central personnel and two (2) CO Calasiao personnel have been infected with COVID-19. While other personnel have been identified as close contacts. As such, both Consular Offices have temporarily suspended operations to conduct thorough disinfection of its premises and to comply with the isolation and quarantine guidelines imposed by the Inter-Agency Task Force for Emerging Infectious Diseases and the Department of Health.

Affected applicants for this period will receive an email providing them the details of their alternative passport appointment.

The Department requests the public's continued understanding as it adheres to the prescribed measures against the COVID-19 pandemic for the safety of personnel and applicants. Likewise, the Department urges applicants to ONLY refer to the official DFA platforms for announcements and updates.

For specific queries about passport application, the public may refer to the following numbers or email addresses once the consular offices reopen:

CO Calasiao          : (075)6327892 / (075)6327932 / +639088127124; calasiao.rco@dfa.gov.ph and rcocalasiao@yahoo.com

CO NCR Central     : (02)86310806 / (02)86310700; ncrcentral.so@dfa.gov.ph

DEDICATED ONLINE APPOINTMENT SYSTEM (OAS) FOR ACTIVE OFWS AT DFA NCR CENTRAL (ROBINSONS GALLERIA - ACTIVE OFW LANE)

08 September 2021 – The Department of Foreign Affairs - Office of Consular Affairs wishes to inform the public that the Consular Office (CO) in NCR Central located at the 1st Floor Lingkod Pinoy Center Robinsons Galleria West Lane Edsa cor. Ortigas Avenue, Quezon City, has launched passport appointments for all Active Overseas Filipino Workers (OFWs) through its Online Appointment System at www.passport.gov.ph.

As the dedicated passport OFW renewal center, and in line with the demand for passport appointment slots by OFWs during the pandemic, a dedicated Online Appointment System for Active OFWs was created to address this need.

Passport applicants who are eligible to avail themselves of the facility and qualify as active OFWs must have proof of the following requirements:

1. For Land-based OFWs: Valid Working Visa or Re-entry Visa;
2. For Seafarers: Valid Seaman’s Book Valid Seaman’s Book with arrival stamped not more than three hundred sixty-four (364) days from the date of application; and 
3. Any of the following:
   • Valid Overseas Workers Welfare Administration (OWWA) E-card; 
   • Latest OEC (Overseas Employment Certificate) receipt; and
   • Latest OFW Information Sheet from POEA (Philippine Overseas Employment Administration).

To book an appointment:

1. Go to www.passport.gov.ph, 
2. Then choose site: DFA NCR CENTRAL (ROBINSONS GALLERIA - ACTIVE OFW LANE).

Please be advised that passport applicants who do not qualify as active OFWs should book an appointment at other sites to avoid inconvenience. Unqualified or incomplete applications will not be accommodated, and any fees paid will be forfeited.

Resumption of Operations of DFA’s NCR Consular Offices and TOPS Facilities during the MECQ Period (August 23 to 31, 2021)

21 August 2021. In view of the announcement of the implementation of Modified Enhanced Community Quarantine (MECQ) from 23 to 31 August 2021 in the National Capital Region, the Department of Foreign Affairs (DFA) informs the public that its Consular Offices (COs) in the NCR area and all Temporary Off-Site Passport Services (TOPS) facilities will resume operations during this period.

In view of the resumption of operations, the public is advised of the following:

For Applicants with appointments between 6 to 20 August 2021

Applicants must follow the new appointment schedule/location which they have received via email.

TOPS applicants who did not show-up at their rescheduled appointment are advised NOT TO SHOW-UP at their original TOPS locations, nor at any DFA CO, as YOU WILL NOT BE ENTERTAINED. Instead, concerned applicants are requested to send an email to the following addresses to request a new appointment schedule:

TOPS SM Aura – ncrcentral.so@dfa.gov.ph TOPS SM North Edsa – ncreast.so@dfa.gov.ph TOPS Robinsons Place Magnolia Place – ncrnortheast.so@dfa.gov.ph TOPS Robinsons Place Las Pinas – ncrsouth.so@dfa.gov.ph TOPS SM MOA – oca.concerns@dfa.gov.ph

For Applicants with appointments between 23 to 31 August 2021

Applicants must follow their appointment schedule unless they receive specific advice not to do so (i.e. unforeseen closure of a specific CO/TOPS due to disinfection, mandatory quarantine, etc.).

WALK-IN APPLICANTS WILL NOT BE ENTERTAINED.

For Applicants with emergency and urgent medical travel needs

Those with emergency and urgent medical travel needs may send an email request to cl@dfa.gov.ph with copies of their identification documents (current passport or if new applicant, a government-issued ID) and proof of their emergency travel. Possession of a flight ticket in itself is not considered urgent.

This plan of operations may be subject to revisions depending on future guidelines from the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases. The DFA will update its advisory, as necessary.

The public is urged to regularly check the Office of Consular Affairs’ website https://consular.dfa.gov.ph for updates on the operation schedules, in relation to M/ECQ and other COVID-19 pandemic-related closures.

The DFA requests the public's understanding and cooperation as it continues to limit the number of applicants allowed inside its premises at any given time, and as it implements alternate working arrangements to reduce the risks for both applicants and personnel due to continuing COVID-19 concerns.

QRS ONLINE PASSPORT DELIVERY SERVICES SUSPENDED

08 August 2021 — In view of the multiple complaints received from passport applicants who booked courier services online, about the unsatisfactory performance of courier service provider, Quick Reliable Service, Inc. or QRS, the Department of Foreign Affairs (DFA) has instructed APO Production Unit, Inc., its end-to-end-passport process provider, to immediately cease using the passport delivery services of QRS.

Starting 6:00 a.m. on Monday, 09 August, online passport applicants who are expecting a delivery from QRS may inquire on the status of their parcel with APO’s customer service center using these contact details:

​Email: applicationstatus@passport.gov.ph

​Hotline #: +63 2 82343488, press 1 for QRS concerns

Onsite passport applicants who wish to avail themselves of courier services on the day of the filing of their applications remain unaffected by the termination of QRS’ services, as LBC shall continue to provide its services to these applicants.

The DFA apologizes for the shortcomings of QRS and requests the public’s understanding as it puts together alternative delivery options in the context of the COVID-19 pandemic.

Temporary Suspension of Operations in DFA's NCR Consular Offices and TOPS Facilities

30 July 2021 – In view of the announcement of the implementation of Enhanced Community Quarantine (ECQ) from 06 to 20 August 2021 in the National Capital Region (NCR), the Department of Foreign Affairs (DFA) advises the public of the following:

For DFA-ASEANA Applicants

DFA’s Passport and Apostille/Authentication Services located at the Aseana Business Park in Parañaque City will continue accepting applicants who already have confirmed appointments in DFA-Aseana between 6 to 20 August 2021. No walk-in applicants will be accepted.

For Applicants at DFA Consular Offices and Temporary Off-Site Passport Services (TOPS) in NCR

All DFA Consular Offices and Temporary Off-Site Passport Services (TOPS) in the National Capital Region will be closed from 6 to 20 August 2021. 

Passport applicants affected by the temporary closure of DFA’s Consular Offices and TOPS facilities during this ECQ period will receive separate email advisories with regard to their new appointment schedule. 

Applicants with appointments for Apostille/Authentication Services at Consular Offices in NCR (Ali Mall Cubao, SM Manila, SM Megamall, and Metro Gaisano Alabang) from 6 to 20 August 2021 will keep the original dates and times of their appointments, but will be accommodated at DFA-Aseana only. 

Applicants with urgent travel and appointment needs 

Those with emergency and urgent medical travel needs may send an email request to oca.cl@dfa.gov.ph with copies of their identity (current passport or if new applicant, a government-issued ID) and proof of their emergency travel. Possession of a flight ticket in itself is not considered urgent. 

Applicants requesting urgent appointments for Apostille/Authentication Services may send an email to oca.authentication@dfa.gov.ph with copies of their documents to be Apostilled/authenticated, copies of their identity (current passport or valid government-issued ID) and proof of their emergency.

This plan of operations may be subject to revisions depending on guidelines from the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases without prior notice. DFA will update its advisory as may be necessary. 

The public is advised to check the DFA-OCA website https://consular.dfa.gov.ph for the latest update on operation schedules, in relation to ECQ and other COVID-19 pandemic related closures.

The DFA requests the public's understanding and cooperation as it continues to limit the number of applicants allowed inside its premises at any given time to reduce the risks for both applicants and personnel due to continuing COVID-19 concerns.

Change of Appointment Schedule for CO San Nicolas, Ilocos Norte Applicants Residing Outside Ilocos Norte

30 July 2021 - In view of the representations made by the provincial government of Ilocos Norte and the imposition of MECQ status in the province from August 1 to 15, 2021 , the Department of Foreign Affairs (DFA) advises all passport applicants of the Consular Office in San Nicolas, Ilocos Norte, whose appointments fall during this period and who are coming from outside the province, not to proceed with their scheduled appointment.

During this period, CO San Nicolas will only process applicants with confirmed appointments and whose residence is within Ilocos Norte.

Affected applicants may send an email to CO San Nicolas at dfasannicolas.rescheduling@gmail.com to reschedule their appointment at a later date, when the provincial government deems it appropriate to allow the entry of non-Ilocos Norte residents to the province.

Hirap ka bang makakuha ng Passport Appointment? 

Alamin ang mga naging hamon sa DFA patungkol dito at ang mga hakbang upang mapagtibay ang kanilang serbisyo.

How to avail of the Temporary Off-Site Passport Services (TOPS)

DFA Opens Additional 177,500 Appointment Slots for the Public

PASAY CITY 05 July 2021 – The DFA announced today that it is opening five (5) special off-site locations in the National Capital Region on Wednesday, 07 July to provide an additional 177,500 passport appointment slots to the public in the NCR Plus area.

Undersecretary for Civilian Security and Consular Affairs Brigido J. Dulay announced that the DFA Temporary Offsite Passport Services (TOPS) offices will open at SM Mall of Asia, SM City North Edsa, SM Aura, Robinsons Place Las Piñas, and Robinsons Place Magnolia.

“The DFA is aware of the demand for passport appointment slots during the pandemic and so we prepared a temporary expansion of our consular operations in off-site locations to address this need while maintaining health and safety protocols”, Undersecretary Dulay said.

Appointment slots for all of these five (5) TOPS may be accessed via the DFA’s online appointment system website www.passport.gov.ph, he added.

Each TOPS site has the capacity to receive 500 appointments daily and will operate from Mondays to Saturdays. With all sites operating at full capacity, a total of 177,500 additional passport appointment slots have become available until the end of September on the DFA’s online appointment system on top of the regular appointment slots at the Department’s ASEANA office and its consular offices all over the country. 

Undersecretary Dulay also announced that TOPS offices are open to Courtesy Lane clients such as OFWs with valid or existing contracts, senior citizens, pregnant applicants, children below 7 years old, persons with disabilities, and solo parents. Alternatively, Courtesy Lane clients can likewise access this facility by sending an email to oca.cl@dfa.gov.ph

The DFA will open TOPS sites in other regions with a significant demand for passport appointments, according to Undersecretary Dulay. He said that with all these additional appointment slots being created, applicants should avoid patronizing enterprising groups or individuals selling passport appointment slots or offering appointment-setting assistance for a fee.

“We advise applicants to avoid falling prey to online fraudsters and scammers who are taking advantage of the situation by charging hefty fees,” Undersecretary Dulay said. He added that passport appointment slots are free of charge and are only available through the DFA’s official website.

Related Links:

Online Passport Application System
Passport Appointment System

The Office of Consular Affairs of the Department of Foreign Affairs reminds applicants who pursue passport appointments in Consular Offices outside their province of residence that they must check and comply with the health protocols and entry requirements, if any, of the province or city where the Consular Office is located.

While applicants may book passport appointments in the Consular Office most convenient to them, they are advised to check the concerned LGU’s safety and health protocols and entry regulations prior to booking an appointment to ensure that they have the proper requirements or documentation needed upon entry.

Applicants are reminded that LGUs may have stringent requirements for non-residents and they may be refused entry, and miss their appointment at the CO.

The full list of Consular Offices and their contact details may be found on our website https://consular.dfa.gov.ph/directory#COS.

IMPORTANT

It is advisable NOT to purchase outbound travel tickets until your passports are actually in your possession. The Department of Foreign Affairs will not be responsible for any rebooking charges, loss of income, and other financial compensation and/or personal losses arising from the applicant's travel arrangements made while the passport has not been released.